East Bay Logo
East Bay Logo

(925) 933-8874

Contra Costa County

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M-F 8-4:30 | Sat 8-12

Our Hours

Reviews

From 73 reviews
Douglas Spear
Douglas Spear
Excellent service, fair prices. We use them every time
via Google
Heather Hiles
Heather Hiles
They are so considerate and professional and efficient.
Response from business owner
Thank you for the review Heather.
via Google
Valérie Fett-Harry
Valérie Fett-Harry
The quality of the rug repair is outstanding. Customer service is excellent. My rug looked as good as the day I bought the rug. East Bay Oriental Rugs will be the only service I’ll use for my rugs. Thank you!
Response from business owner
Thank you for the review Valerie
via Google
Lisa Martin
Lisa Martin
Had an area rug picked up and cleaned. Incredible service! Super fast response, great price and the rug looks amazing! Thank you!
Response from business owner
Thank you for the review Mrs. Martin
via Google
Aleisha Allen
Aleisha Allen
My family owns quite a few wool rugs. Over the years they have of course gotten dirty, but we’ve never had a great experience with cleaning. All of that just changed.East Bay Oriental Rug Cleaning is a fantastic company! From beginning to… read more
Response from business owner
Thank you the review Aleisha, happy new year.
via Google
Carrie Knudtsen
Carrie Knudtsen
Responsive, polite and actually got our rug clean!!
Response from business owner
Thank you for the review Carrie.
via Google
Gary & Karen Nelson
Gary & Karen Nelson
They did a great job cleaning 6 orientals and repairing one. They were very pleasant to work with and were an excellent value.
Response from business owner
Thank you Karen & Gary for the review.
via Google
Elizabeth lent
Elizabeth lent
Awesome service. Very friendly and helpful. They picked up and dropped off my area rug!
Response from business owner
Thank you for the review
via Google
Jackie Darvill
Jackie Darvill
These are the pros.
Response from business owner
Thank you Jackie
via Google
Jennifer Dwight
Jennifer Dwight
This is an excellent company and their work is superb. They washed, repaired and restored two of our oriental rugs and cut us two new carpet pads. One carpet is a room-sized, quite large, modern Turkish carpet which had pet stains. It now … read more
via Google
Linda Carroll
Linda Carroll
I couldn’t be more satisfied with the quality of the work. My oriental area rugs look brand new!! Everyone was very professional and easy to work with. So happy that they picked up and delivered the rugs. It was a great experience and I … read more
Response from business owner
Thank you for the great review.
via Google
Kimberly Meredith
Kimberly Meredith
I HIGHLY recommend!!!!!
via Google
THERESA M
THERESA M
You guys are awesome! Rugs are beautiful!! I will be a repeat customer😃
Laura Schofield
Laura Schofield
Very professional. Great job on our rug.
via Google
FRANKIE W
FRANKIE W
We had a very good experience and the rug looks great
Chris Middleton
Chris Middleton
This company is AWESOME!!! Came and picked up my 9X12 carpet. When they brought it back, they helped me move my furniture back. Very friendly and professional.Will definitely be using them again, and have already referred them to my … read more
Response from business owner
Thank you for the review Mrs. Middleton
via Google
Jerry Mitchell
Jerry Mitchell
East Bay did a great job cleaning and repairing an antique Turkish wool carpet. The price and quality were first rate.
Response from business owner
Thank you for the review Jerry.
via Google
Judy Grabenstein
Judy Grabenstein
Picked up and delivered when they said they would. My rug looks like new. Great job!
via Facebook
Linda Lei
Linda Lei
Excellent service. Good communication. Very satisfied.
Response from business owner
Thank you for the review Linda.
via Google
F Gisler
F Gisler
I’m only reviewing the pick up and delivery of our area rug. We’re currently remodeling so we haven’t actually unrolled and laid out the cleaned rug. But I do want to say that EB Oriental Rug Cleaners were prompt in picking the rug up and … read more
via Google
Lorraine Purcell
Lorraine Purcell
Very professional and responsive. They cleaned our 30-yr old wool rug which had pet stains, traffic stains, backing edge tape dried out, and small patch of missing fibers. They matched the missing fibers and repaired beautifully. The rug … read more
Response from business owner
Thank you for the review.Makes me very happy to know that you’re completely satisfied with your our work.Have a nice weekend.
via Google
Thomas Beatty
Thomas Beatty
So many businesses are not timely and polite anymore. This company is....I recommend them
Response from business owner
Thank you for the review and thank you for your business Mr. Beatty.
via Google
Mark Kulawik
Mark Kulawik
I am so happy with how fresh my rugs look now. And the whole transaction was handled so simply and efficiently. Very pleased!
via Google
Lynn
Lynn
They were really responsive, especially for the crazy pandemic situation. I took my 30 year old wool rug, that I have never had professionally cleaned, to them after my elderly dog had a major accident on it and then it got put out on the … read more
via Google
Dru Haines
Dru Haines
They did a great job with friendly helpful service
via Google
Michelle Artis
Michelle Artis
I’ve used them many times over the years. Very professional. My rug comes back, clean, dry and looking new. Wouldn’t use anyone else.
Response from business owner
Michelle, thank you very much for your business
via Google
Ann I
Ann I
Second time I’ve had rugs cleaned here and I continue to be impressed at their professionalism and the results. Fast and friendly
via Google
Joyce Mirabito
Joyce Mirabito
First, Eric is an absolute pleasure with whom to do business. He is friendly, professional, and passionate about his service. Second, this is the second time his company has handled the cleaning of our Turkish rugs, which are high in … read more
Response from business owner
Thank you for the review Mrs. Mirabito.
via Google
Ian Darlington
Ian Darlington
Friendly, helpful, and honest. Needed a little rug repair and they set clear expectations for how long it would take. Fair price for the work.
Response from business owner
Ian, thank you for the review.
via Google
David Jordan
David Jordan
If you have any quality rug that needs cleaning, fixing, or restoration please feel comfortable about using this company. My wife and I are very fussy about our rugs and they exceeded our expectations !David J.
via Google
Suzanne Moullen
Suzanne Moullen
This company really delivers. They were responsive, helpful, and extremely professional. We needed our area rugs cleaned and repaired and returned to us before we moved and they were able to get the job done in a relatively short period of … read more
via Google
Nancy Nee
Nancy Nee
Did excellent job to clean my smoking damaged rugs. Highly recommended.
via Google
Bill Wadsworth
Bill Wadsworth
We had a nice area rug with the fringe worn off in places at both ends. They did a great job adding new fringe and cleaning it after a number of years of it being stored in the garage. Very friendly and personable owner. Not the least … read more
via Google
Ingmar Sciortino
Ingmar Sciortino
Very happy! Honest price and great service.
via Google
Joe Leonard
Joe Leonard
Dropped off on a special appointment they made and they did a great job cleaning and was done when promised.
via Google
Heidimarie Rambo
Heidimarie Rambo
I discovered the East Bay Oriental Rug Cleaning about seven years ago and have been turning to them to clean and repair my new and antique rugs ever since. They are in knowledgeable about different kinds of area rugs and treat each piece … read more
via Google
Rebecca Mellor
Rebecca Mellor
Great service and excellent communication with Eric and his assistant.My two eleven-year old wool Kashmiri rugs look brand new, despite assorted spills, dirt, and dog accidents.Great small company!!! Thanks to Eric and team!!!
Response from business owner
Thank you for the review. It was a pleasure to work with you.
via Google
Blanche Williams
Blanche Williams
Very pleased with their work!😎 100/00 my rug is like a brand new rug, clean clean clean! I love it !😀
Response from business owner
Thank you for the review Mr. Williams.We appreciate your business.
via Google
PETER E
PETER E
You did a wonderful job. Our 25 year old rug looks new. You were timely, efficient and very nice . We appreciated what you did. Thank you so much
Jp Shi
Jp Shi
I am very happy with the service. They are professional, on time, rugs look nice and clean after the cleaning. Nice job.
Response from business owner
Thank you for review, have a nice weekend.
via Google
Alpo Mcdonald
Alpo Mcdonald
Great customer service and fabulous results. I've had a half dozen rugs cleaned by East Bay Oriental Rug Cleaning and I'm always pleased! Look forward to the next one!
via Google
diana paque
diana paque
Set up an appointment for pickup easily and they were right on time. They handled my rugs carefully and returned them cleaned and treated.I can’t say enough about the care with which they treated my rugs and my house and furniture. They … read more
via Google
Sarah Shao
Sarah Shao
Fantastic service! They came when they said they would, picked up my 2 area rugs, cleaned them well, and returned them when they said they would be finished. My rugs look great! I highly recommend this company for rug cleaning. I’m very … read more
via Google
STEPHEN W
STEPHEN W
The rugs are killer, will bring three more over the holidays. Cheers
Penelope Low
Penelope Low
These guys were great! Professional, punctual and knowledgeable. They pick up and drop off and I had to move them so for a few hundred dollars, I had dirty, soiled rugs picked up from my old location and pristine ones delivered to my new … read more
via Google
Michelle Windsor
Michelle Windsor
Experts! The knowledge of cleaning isn’t where it stops here, the team understands the history and manufacturing of your rug. This is so important for proper cleaning and restoration.
via Google
Diana Israel
Diana Israel
For both pick up and delivery they were on time. They moved the very heavy furniture and carefully placed it all, treating it like their own. In particular they measured and marked the coffee table location as it had taken a lot to get it… read more
via Google
Mark Furlong
Mark Furlong
The go to company to take care of my soiled but precious rugs Timely and efficient, they do a great job.
Response from business owner
Mr. Furlong, thank for the review.It feels great to know that you are happy about our work. Have a great day.
via Google
ROY R
ROY R
...excellent service and reasonably priced. The rug looks beautiful.
Patty Mangel
Patty Mangel
I just got my Turkish Anatolia back, and it's beautiful. This is the second hand-woven Turkish carpet they have cleaned for me, and I'm extremely happy with the service. Pick up and drop off service is on time, very friendly.
Response from business owner
Patty thank you very much for the review have a great day thank you For your business
via Google
Beth Lyon
Beth Lyon
They picked up my rug and returned it when they said they would. They noted that the rug wasn’t silk, but cotton. So they were able to charge me considerably less for its cleaning!
Response from business owner
Elizabeth, thank you for the review, we really appreciate your business, have a great day.
via Google
Lori Haggerty
Lori Haggerty
What an overall pleasure!It's rare to find a business that hits all the marks with an OUTSTANDING experience. Eric and his staff are friendly, professional and extremely helpful with recommendations and information about my area rugs.… read more
via Facebook
sarah Cary
sarah Cary
Superior in every way. My rugs look brand new. The people helping me were incredibly kind and patient. Their advice to replace the rug pads made all the difference in the world. They made a second trip to drop off the rug pads and place the… read more
Response from business owner
Sarah, thank you for the review.It is really great to know that you are very happy with your work, thank you and have a nice day .
via Google
Becky O'keefe
Becky O'keefe
We are very pleased with East Bay Oriental Rug Cleaning company. Our rug was quite soiled from our pets and beginning to look pretty sad. Upon the return of our rug...it was clean and looking new again. Also they cleaned it in a timely … read more
Response from business owner
Becky thank you very much for your business, knowing that you’re happy with our work inspires the members of our small company to make sure that every costumer feels the same way about our services and their area rugs.Thank you for the review and have a great weekend.
via Google
Bruce Bowles
Bruce Bowles
These guys stand behind their service. I had a rug that had the scent of Pine-Sol in bedded in it. They cleaned it and when it was returned it still smelled of the Pine-Sol. So I brought it back to them and they cleaned it three more times … read more
Response from business owner
Thank you very much for your business
via Google
Ellen Dixon
Ellen Dixon
We had four various sized rugs cleaned that animal stains. The rugs were brought back sooner than expected and looked new. All the stains were gone.They are very professional and fair pricing.
Response from business owner
Ellen thank your business, it is gratifying knowing that your are happy with their work. Thank you very much and have a nice day.
via Google
DeborahJane Anderson-Thornton
DeborahJane Anderson-Thornton
Fantastic service! Great job! So nice, & so professional.
Response from business owner
Thank you for letting me know that you're happy with their work, have a great day.
via Google
Dessy Gueorguieva
Dessy Gueorguieva
Great customer service, reasonable prices, friendly faces!
Response from business owner
Thank you for the review, and have a great day.
via Google
Renee Matthews
Renee Matthews
Eric and his crew are professional and a pleasure to work with. My sentimentalrug had stains on it and the fringe wasnot properly cleaned by the last cleaner.Eric cleaned the carpet and the rug looks amazingly clean. I am very pleased … read more
Response from business owner
Mrs. Matthews, thank you for business.It was a pleasure to work for you.
via Google
Lori Haggerty
Lori Haggerty
Outstanding! Excellent customer service, quality work, pick-up / delivery service at no additional charge. We had 4 rugs cleaned, including a room-sized rug.Very fair pricing.We are extremely pleased!
via Google
Elaine MacPherson McKay
Elaine MacPherson McKay
Very nice, helpful people. Haven’t had a chance to inspect the rugs yet, but they’re well wrapped and I want to keep them that way until my dog is house trained. I’m sure they’ll look great.
via Facebook
Katherine McCartney
Katherine McCartney
Eric, the owner of East Bay Oriental Rug, has cleaned our large rug 3X over the years and does fabulous work!! Highly recommend him!!!
via Google
Anonymous
Anonymous
Once again we received excellent service and performance. Thank you
Emilio Martinez
Emilio Martinez
Best rug cleaners in the Bay area. We brought a pictoral Isfahan area rug with bleed. Enrique was able to fix the bleed and restored the rug. I highly recommend this service.
via Google
Marise Burgess
Marise Burgess
Great assistance in what was the proper way to clean. Came back packaged correctly with a quick turnaround
via Google
Lori H
Lori H
Absolutely OUTSTANDING!! Yelping and sharing on my FB private group. Thank you so much for an excellent experience.
Elene Sayre
Elene Sayre
A collection of Oriental rugs needing major repair, as well as cleaning, were beautifully renovated by East Bay Oriental Rug Cleaning. I couldnot be happier with the results and the price seemed very fair.Five stars reflect my … read more
via Google
Desiree LeClerc
Desiree LeClerc
Great service. Very professional pick up and delivery, including moving furniture to place rug. Excellent cleaning. Would strongly recommed for all high end carpet cleaning needs.
via Google
Muriel Wilson
Muriel Wilson
I have used Eastbay Oriental Rugs for several years now. They do excellent work and were able to handle my water mini-crisis with care and speed. They are also able to do top-quatity repair to old rugs. I highly recommend them.
via Google
Claudia Gonzalez-Rivas
Claudia Gonzalez-Rivas
This is our second year using East Bay Oriental Rug Cleaning, to clean our oriental carpets. Excellent Service , Excellent Job!! Very puntual !!Eric very professional and nice !We highly recommend this company !!Thank you !! Happy … read more
via Google
Morgen Hersberger
Morgen Hersberger
Great job! 10/10 would recommend.
via Google
Susan Swain
Susan Swain
This company is AWESOME!!! I was running late the day they were picking up my rug, and they adjusted the pick up time to accommodate me, no problems at all!! They returned the rug on the date and time they said they would. Most … read more
via Google
Lisa Haas
Lisa Haas
East Bay does a marvelous job cleaning my rugs. I have used other companies and these folks know how to do it right. Prices are competitive and the care in workmanship is invaluable.
via Google