Reviews
From 87 reviews
Eric was very responsive over e-mail. He came to pick up our rug when scheduled and delivered to when promised. Our rug looked like new.
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They cleaned our Persian carpets and replaced the fringe on one of them. We have had these carpets quite a while and the fringe was barely there. It now looks like new- just a wonderful job.
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This is the only company in the entire Bay Area that I will trust with my fine Persian, Belgian or Indian Wool Carpets.
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Thank you for the review Mrs. Hester
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Update 7/2021: the repellant works!! Our dog stole our sushi dinner when we weren’t looking and soy sauce from multiple dishes went all over our cream colored, wool carpet. There is ZERO evidence of the soy disaster.Original review:I … read more
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Thank you for the great review Mrs. Sedler
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My rugs were just delivered after having them cleaned for the first time. When they rolled them out, I thought they were brand new!! I had been given these rugs used, so had no idea what they would look like after cleaned I'm in awe!! They… read more
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East Bay Oriental Rug Cleaning did a fabulous job cleaning our wool area rug! It looks brand new. They were great to work with too. Highly recommend!!
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The best in the East Bay!
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Thank you for the review Nickolas.
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Outstanding company and owner is delightful! A red wine stain on a white rug is challenging but they did a beautiful job! Owner is professional and friendly! I can’t believe 2 guys run the business! Highly recommend!
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Thank you for the great review.
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Cleaned six area rugs for me. Arrived promptly, very friendly; I’m impressed by their service.
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Amazing service! Highly recommend using them.
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Thank you for the nice Shanelle.
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Hats off to the people in the world who care about the service they provide.Eric is a hands-on owner who is passionate about his company's reputation.I have had Eric clean my valuable carpets on three occasions.You will find him to be … read more
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Thank you for the review
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East Bay Oriental Rug Cleaning is amazing!! We were told by numerous rug cleaners that it would be impossible to clean our rug from Restoration Hardware since it was made of Viscose. We really thought we would just have to throw is away … read more
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Eric and Juan were absolutely fantastic! This was the best area rug cleaning experience we have ever had (we have tried all the large companies) They knew everything about the rug types that we had and they literally came back looking … read more
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Thank you for the review Mrs. Gebers.
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Prompt, professional and helpful.
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Thank you for the great review
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Excellent service, fair prices. We use them every time
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They are so considerate and professional and efficient.
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Thank you for the review Heather.
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The quality of the rug repair is outstanding. Customer service is excellent. My rug looked as good as the day I bought the rug. East Bay Oriental Rugs will be the only service I’ll use for my rugs. Thank you!
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Thank you for the review Valerie
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Had an area rug picked up and cleaned. Incredible service! Super fast response, great price and the rug looks amazing! Thank you!
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Thank you for the review Mrs. Martin
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My family owns quite a few wool rugs. Over the years they have of course gotten dirty, but we’ve never had a great experience with cleaning. All of that just changed.East Bay Oriental Rug Cleaning is a fantastic company! From beginning to… read more
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Thank you the review Aleisha, happy new year.
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Responsive, polite and actually got our rug clean!!
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Thank you for the review Carrie.
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They did a great job cleaning 6 orientals and repairing one. They were very pleasant to work with and were an excellent value.
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Thank you Karen & Gary for the review.
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Awesome service. Very friendly and helpful. They picked up and dropped off my area rug!
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Thank you for the review
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These are the pros.
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Thank you Jackie
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This is an excellent company and their work is superb. They washed, repaired and restored two of our oriental rugs and cut us two new carpet pads. One carpet is a room-sized, quite large, modern Turkish carpet which had pet stains. It now … read more
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Thank you for the review Jennifer.
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I couldn’t be more satisfied with the quality of the work. My oriental area rugs look brand new!! Everyone was very professional and easy to work with. So happy that they picked up and delivered the rugs. It was a great experience and I … read more
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Thank you for the great review.
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I HIGHLY recommend!!!!!
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Thank you for the review Kimberly.
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You guys are awesome! Rugs are beautiful!! I will be a repeat customer😃
Very professional. Great job on our rug.
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Thank you for the review Laura.
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We had a very good experience and the rug looks great
This company is AWESOME!!! Came and picked up my 9X12 carpet. When they brought it back, they helped me move my furniture back. Very friendly and professional.Will definitely be using them again, and have already referred them to my … read more
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Thank you for the review Mrs. Middleton
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East Bay did a great job cleaning and repairing an antique Turkish wool carpet. The price and quality were first rate.
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Thank you for the review Jerry.
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Picked up and delivered when they said they would. My rug looks like new. Great job!
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Excellent service. Good communication. Very satisfied.
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Thank you for the review Linda.
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I’m only reviewing the pick up and delivery of our area rug. We’re currently remodeling so we haven’t actually unrolled and laid out the cleaned rug. But I do want to say that EB Oriental Rug Cleaners were prompt in picking the rug up and … read more
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Very professional and responsive. They cleaned our 30-yr old wool rug which had pet stains, traffic stains, backing edge tape dried out, and small patch of missing fibers. They matched the missing fibers and repaired beautifully. The rug … read more
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Thank you for the review.Makes me very happy to know that you’re completely satisfied with your our work.Have a nice weekend.
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So many businesses are not timely and polite anymore. This company is....I recommend them
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Thank you for the review and thank you for your business Mr. Beatty.
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I am so happy with how fresh my rugs look now. And the whole transaction was handled so simply and efficiently. Very pleased!
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They were really responsive, especially for the crazy pandemic situation. I took my 30 year old wool rug, that I have never had professionally cleaned, to them after my elderly dog had a major accident on it and then it got put out on the … read more
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They did a great job with friendly helpful service
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I’ve used them many times over the years. Very professional. My rug comes back, clean, dry and looking new. Wouldn’t use anyone else.
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Michelle, thank you very much for your business
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Second time I’ve had rugs cleaned here and I continue to be impressed at their professionalism and the results. Fast and friendly
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First, Eric is an absolute pleasure with whom to do business. He is friendly, professional, and passionate about his service. Second, this is the second time his company has handled the cleaning of our Turkish rugs, which are high in … read more
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Thank you for the review Mrs. Mirabito.
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Friendly, helpful, and honest. Needed a little rug repair and they set clear expectations for how long it would take. Fair price for the work.
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Ian, thank you for the review.
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If you have any quality rug that needs cleaning, fixing, or restoration please feel comfortable about using this company. My wife and I are very fussy about our rugs and they exceeded our expectations !David J.
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This company really delivers. They were responsive, helpful, and extremely professional. We needed our area rugs cleaned and repaired and returned to us before we moved and they were able to get the job done in a relatively short period of … read more
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Did excellent job to clean my smoking damaged rugs. Highly recommended.
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We had a nice area rug with the fringe worn off in places at both ends. They did a great job adding new fringe and cleaning it after a number of years of it being stored in the garage. Very friendly and personable owner. Not the least … read more
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Very happy! Honest price and great service.
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Dropped off on a special appointment they made and they did a great job cleaning and was done when promised.
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I discovered the East Bay Oriental Rug Cleaning about seven years ago and have been turning to them to clean and repair my new and antique rugs ever since. They are in knowledgeable about different kinds of area rugs and treat each piece … read more
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Great service and excellent communication with Eric and his assistant.My two eleven-year old wool Kashmiri rugs look brand new, despite assorted spills, dirt, and dog accidents.Great small company!!! Thanks to Eric and team!!!
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Thank you for the review. It was a pleasure to work with you.
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Very pleased with their work!😎 100/00 my rug is like a brand new rug, clean clean clean! I love it !😀
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Thank you for the review Mr. Williams.We appreciate your business.
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You did a wonderful job. Our 25 year old rug looks new. You were timely, efficient and very nice . We appreciated what you did. Thank you so much
I am very happy with the service. They are professional, on time, rugs look nice and clean after the cleaning. Nice job.
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Thank you for review, have a nice weekend.
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Great customer service and fabulous results. I've had a half dozen rugs cleaned by East Bay Oriental Rug Cleaning and I'm always pleased! Look forward to the next one!
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Set up an appointment for pickup easily and they were right on time. They handled my rugs carefully and returned them cleaned and treated.I can’t say enough about the care with which they treated my rugs and my house and furniture. They … read more
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Fantastic service! They came when they said they would, picked up my 2 area rugs, cleaned them well, and returned them when they said they would be finished. My rugs look great! I highly recommend this company for rug cleaning. I’m very … read more
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The rugs are killer, will bring three more over the holidays. Cheers
These guys were great! Professional, punctual and knowledgeable. They pick up and drop off and I had to move them so for a few hundred dollars, I had dirty, soiled rugs picked up from my old location and pristine ones delivered to my new … read more
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Experts! The knowledge of cleaning isn’t where it stops here, the team understands the history and manufacturing of your rug. This is so important for proper cleaning and restoration.
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For both pick up and delivery they were on time. They moved the very heavy furniture and carefully placed it all, treating it like their own. In particular they measured and marked the coffee table location as it had taken a lot to get it… read more
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The go to company to take care of my soiled but precious rugs Timely and efficient, they do a great job.
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Mr. Furlong, thank for the review.It feels great to know that you are happy about our work. Have a great day.
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...excellent service and reasonably priced. The rug looks beautiful.
I just got my Turkish Anatolia back, and it's beautiful. This is the second hand-woven Turkish carpet they have cleaned for me, and I'm extremely happy with the service. Pick up and drop off service is on time, very friendly.
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Patty thank you very much for the review have a great day thank you For your business
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They picked up my rug and returned it when they said they would. They noted that the rug wasn’t silk, but cotton. So they were able to charge me considerably less for its cleaning!
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Elizabeth, thank you for the review, we really appreciate your business, have a great day.
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What an overall pleasure!It's rare to find a business that hits all the marks with an OUTSTANDING experience. Eric and his staff are friendly, professional and extremely helpful with recommendations and information about my area rugs.… read more
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Superior in every way. My rugs look brand new. The people helping me were incredibly kind and patient. Their advice to replace the rug pads made all the difference in the world. They made a second trip to drop off the rug pads and place the… read more
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Sarah, thank you for the review.It is really great to know that you are very happy with your work, thank you and have a nice day .
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We are very pleased with East Bay Oriental Rug Cleaning company. Our rug was quite soiled from our pets and beginning to look pretty sad. Upon the return of our rug...it was clean and looking new again. Also they cleaned it in a timely … read more
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Becky thank you very much for your business, knowing that you’re happy with our work inspires the members of our small company to make sure that every costumer feels the same way about our services and their area rugs.Thank you for the review and have a great weekend.
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These guys stand behind their service. I had a rug that had the scent of Pine-Sol in bedded in it. They cleaned it and when it was returned it still smelled of the Pine-Sol. So I brought it back to them and they cleaned it three more times … read more
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Thank you very much for your business
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We had four various sized rugs cleaned that animal stains. The rugs were brought back sooner than expected and looked new. All the stains were gone.They are very professional and fair pricing.
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Ellen thank your business, it is gratifying knowing that your are happy with their work. Thank you very much and have a nice day.
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Fantastic service! Great job! So nice, & so professional.
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Thank you for letting me know that you're happy with their work, have a great day.
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Great customer service, reasonable prices, friendly faces!
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Thank you for the review, and have a great day.
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Eric and his crew are professional and a pleasure to work with. My sentimentalrug had stains on it and the fringe wasnot properly cleaned by the last cleaner.Eric cleaned the carpet and the rug looks amazingly clean. I am very pleased … read more
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Mrs. Matthews, thank you for business.It was a pleasure to work for you.
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Outstanding! Excellent customer service, quality work, pick-up / delivery service at no additional charge. We had 4 rugs cleaned, including a room-sized rug.Very fair pricing.We are extremely pleased!
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Very nice, helpful people. Haven’t had a chance to inspect the rugs yet, but they’re well wrapped and I want to keep them that way until my dog is house trained. I’m sure they’ll look great.
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Eric, the owner of East Bay Oriental Rug, has cleaned our large rug 3X over the years and does fabulous work!! Highly recommend him!!!
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Once again we received excellent service and performance. Thank you
Best rug cleaners in the Bay area. We brought a pictoral Isfahan area rug with bleed. Enrique was able to fix the bleed and restored the rug. I highly recommend this service.
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Great assistance in what was the proper way to clean. Came back packaged correctly with a quick turnaround
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Absolutely OUTSTANDING!!
Yelping and sharing on my FB private group.
Thank you so much for an excellent experience.
A collection of Oriental rugs needing major repair, as well as cleaning, were beautifully renovated by East Bay Oriental Rug Cleaning. I couldnot be happier with the results and the price seemed very fair.Five stars reflect my … read more
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Great service. Very professional pick up and delivery, including moving furniture to place rug. Excellent cleaning. Would strongly recommed for all high end carpet cleaning needs.
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I have used Eastbay Oriental Rugs for several years now. They do excellent work and were able to handle my water mini-crisis with care and speed. They are also able to do top-quatity repair to old rugs. I highly recommend them.
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This is our second year using East Bay Oriental Rug Cleaning, to clean our oriental carpets. Excellent Service , Excellent Job!! Very puntual !!Eric very professional and nice !We highly recommend this company !!Thank you !! Happy … read more
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Great job! 10/10 would recommend.
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This company is AWESOME!!! I was running late the day they were picking up my rug, and they adjusted the pick up time to accommodate me, no problems at all!! They returned the rug on the date and time they said they would. Most … read more
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East Bay does a marvelous job cleaning my rugs. I have used other companies and these folks know how to do it right. Prices are competitive and the care in workmanship is invaluable.
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