Reviews

Hats off to the people in the world who care about the service they provide.Eric is a hands-on owner who is passionate about his company's reputation.I have had Eric clean my valuable carpets on three occasions.You will find him to be … read more

My old Karastan rug needed cleaning after water damage. It came back looking like a new rug! Customer service is excellent, very professional & helpful. Prompt pick up & delivery at a reasonable price. Highly recommend this company!

Grandmas oriental rug looks bright and clean again!

East Bay Oriental Rug Cleaning did a beautiful job cleaning our rugs. They also took the time to help us center the rug and carry the dining room table into our new home. Thanks again.

Pickup and delivery scheduling were very easy. Eric and team explained the whole process for area rug cleaning. Stains are gone and rug looks like brand new. Highly recommend.

The rug came back looking beautiful!

I got a wonderful deal on a wool rug because it had been the showroom model. Needless to say, it was dirty. East Bay Rug Cleaning picked it up, made it fresh and just like new, then brought it back.The two people we met – Eric and Beau – … read more

Very professional! Quick service with delivery. Our rug looked brand new!

Excellent customer service!!!Prompt and on time pickup and delivery.Would highly recommend.

When my husband and I took a vacation to the Mediterranean last year, we fell in love with a Turkish rug and decided to invest and buy this beautiful rug. We had it out for less than a week and our cat thought it was a huge pee pad and we … read more

The ONLY people I trust with our very pricey Persian rug. It always comes back looking like new, they repair wear and tear, they are prompt, dependable, great communicators, kind, extremely competent and knowledgeable, no funny stuff.

I had two area rugs that were in need of cleaning. One was a braided wool rug that had several tears between the braids. My regular carpet cleaner, Diablo Valley Carpet Care, recommended East Bay Oriental Rug Cleaning for the job. I … read more

These guys are the best! My aunt gave me an 100-year-old Chinese rug, so I got it cleaned. Eric and his team picked it up, and brought it back so much brighter and bluer! They'll arrange it under whatever furniture you have, and were the … read more

This is THE place for rug cleaning and repairs. I have had 2 flat weave rugs repaired – the work was impeccable/beautiful and reasonably priced for such detail!

Pickup, delivery and they insured my mat was positioned properly before they rolled the rug into place. Eric is a great guy, enthusiastic and quick turns. 5 Star for sure

They were able to get the urine smells off my rug. They were very prompt and courteous. They were kind enough to help me put back all the furniture. I was very happy with their service and highly recommend them.

Excellent customer service. Answered phone promptly. Picked up rug, cleaned very well and returned as planned. Helped position rug on return. Rug looks like new. Very happy with service and Eric is outstanding.

Excellent service, courteous employees, fair price. Our rug positively glowed after cleaning.

Excellent and prompt service. 4 oriental rugs came back earlier than promised, clean, dry and soft. Full service pickup (will roll rugs) and delivery (align rugs under furniture as needed). Highly recommend for their efficiency and … read more

Professionals! Polite and personable staff. My rugs came back in the promised time frame looking good as new

very professional, very on time and they cleaned my Persian Rug so well that looks like a brand new handmade rug again. we will do business with them again. thank you

I sent out , and they picked up, 4 rugs. 2 oriental rugs that had not been cleaned in 19 years, and 2 smaller throw rugs.Pickup was great, with communication of ETA. And 2 weeks later the rugs were delivered and placed in my home. They did… read more

Great job. Our rugs look fabulous. Fast and efficient, and good value for the money.

Definitely five star results and five star service! Our beige wool and silk rug came back super clean, like it was new again. No more dog pee stain, no more light vs dark where it was stepped on. The owner Eric was great – super friendly … read more

Excellent service. Pick up and delivery of rugs and they clean them very nicely. Highly recommended. I use them every year to clean my rugs.

Excellent customer service and so efficient with pick-up and delivery. Highly recommend.

Absolutely the best. They know their rugs! Worked with Eric and he was great – on time and went above and beyond. They came back a second time at no charge to fix the fringe that we hadn't noticed was loose. They cleaned, sanitized and … read more

Our (Karastan) 9 by 12 rug was rolled up with care and taken for cleaning. They also rolled up the rug pad & put it in another room for us, since we were going to have some work done on the floor while the rug was out.When the rug was … read more

I highly recommend East Bay Oriental Rug Cleaning. Very knowledgeable, fair pricing, and service is spectacular

We recently had our rugs cleaned by East Bay Oriental Co and we couldn't be happier with the results! They were responsive, professional, and took the time to answer all my questions. We're amazed at how vibrant our rugs looked afterward. … read more

Fantastic customer service and beautiful results from an expert who knows rugs and provides outstanding customer service.

Fantastic oriental rug cleaning. Came out looking like new. Even a hand tied old faded Afghan rug came out much better than I’d ever have expected. Pickup and delivery very easy. The owner knew the make of the hand tied rugs instantly. Will… read more

Rugs look amazing. Bright, like new and without the pet smells. Thx Eric and team.

So impressed with this company! From the moment they arrived, they were so professional. Identical black polo shirts, khaki pants even identical black shoes. Removed their shoes every time they came in. They were clear on the estimate and … read more

great job on all my rugs. lovely to work with

Friendly service and they did an excellent job. They really know their carpets. Highly recommend.

Nice folks who run the kind of business it’s a pleasure to work with: they arrive when they’re scheduled; work efficiently and professionally and return the rug looking great. They do all the work: removing, cleaning and replacing the rug; … read more

Great service. Helpful & professional with our rugs

Great communication, friendly every time, and wow did they do an amazing job! I had seven hand-knotted rugs cleaned, including one with a terrible stain on one corner from a leak at my previous home and every single rug came back looking … read more

I can’t say enough good things about East Bay Oriental Rug Cleaning! I recently inherited a hand needlepointed rug that my great grandfather made, and I was SO nervous about having anyone clean it and risk ruining it. After calling a bunch … read more

Excellent job, took care of some problem areas, rugs look like new.

Great results, great service. Been custoner for many years. Highly recommend this company.

I have had the best experience with this company for several years now. They are always prompt, efficient and responsive to all my needs. They even cleaned one rug a second time for free because I questioned the appearance of one area. … read more

East Bay Oriental Rug cleaned my wool rug that had a lot of dirt and pet dander. They also fixed a corner that was unraveling and did an excellent job! I am very pleased and grateful that I found them. They are very responsive and helpful.

Great people.

East Bay Oriental Rug Cleaning has picked up, cleaned and returned several of my area rugs several times over the past 10 years. Some of my rugs are at least 45 years old, and cleaning them professionally helps prolong their useful life. … read more

Fourth time I’ve used their services. Very professional in the rugs looking like

With meticulous detail, Eric and team carefully manage the cleaning of my costly wool area rugs and bring them back with brightness and cleanliness as if they were new! I call them and they come and pick them up in my home and return them. … read more

Fantastic service and my rug looks amazing!!

I got an area rug cleaned last week and these guys did an amazing job. Not only did the rug look like new, but the price was reasonable and pick up and delivery went perfectly. They were highly communicative throughout the process and I … read more

Quick response, fair pricing and amazing results. One of the rugs I had cleaned had belonged to my grandmother and was easily 100 years old. We had not treated it kindly over the years. I was amazed at how vibrant the colors were when they … read more

We have now had six rugs, from large to small, cleaned, and purchased several new rug pads. Both the work and service have been outstanding: fair prices, surprisingly quick, clear communications and friendly service. With the last rug pad… read more

East Bay Oriental Rug Cleaning cleaned my light colored rug that had some pretty bad traffic pattern grime.I originally thought the cleaning fee was high but they were absolutely worth it. First, my rug looks like it’s new! Also, the … read more

Two oriental rugs cleaned, mended, fitted with a new pad. Rugs are beautiful and look band new. The rugs were delivered on time, put down, and – quality restored. Thank you

Very pleased with this company, their work ethic, professionalism, beautifully cleaned oriental and wool rugs and personable service. They were able to flatten a runner that would not lay flat and provided me with a new runner pad because … read more

What an outstanding company! They came when they said they were coming they were prompt and returning my vintage Turkish carpets and they looked absolutely amazing! In addition to that, they even laid them back down for me which meant … read more

I have used this company twice for a total of 5 rugs cleaned in the last 3 years.Aaron has always been friendly, prompt, honest and respectful.I am thankful for this business. Many people don't know how to clean handmade rugs but I've … read more

They are fantastic!

These guys are amazing! We’ve had a couple area rugs cleaned by them- most recently a red wine spill on our white wool rug. We can’t even see where the wine stain was. They do wonders on polyester and wool alike. Not only do they do a … read more

Wonderful job! Had a dog “accident “ on a very expensive rug that I thought could not be rescued. They cleaned and deodorized it and reinstalled it under the dining table and it looks like new. I was so impressed I’ve given them 4 fabric … read more

Wonderful service and our rug looks so much better with their cleaning and rug repairs. I will certainly use them again.

PROFESSIONAL AND ON TIME. I WILL DEFINITELY USE THEM AGAIN

Great service. Highly recommend.

Perfect and professional

Wonderful

I recently had 3 area rugs cleaned. They were delivered and Beau and Juan set them down after moving some furniture. They noticed that a rug pad was too large so they trimmed it. The stains on one rug (2 years old) is completely gone. I … read more

Eric provided exemplary, comprehensive, friendly service. Our oriental rugs are all beautifully clean and fresh smelling. His depth of knowlege is impressive and his charges are reasonable. He delivered all of them wrapped and labeled, with… read more

Excellent service. Great quality and friendly team!

We had a stain from my dog throwing up on an expensive wool rug. The rug came back better than new after the cleaning. This company is great.

I was simply blown away by the service and results. I didn’t even know my rugs were that dirty. I just decided maybe it was time, so this team came and picked up my rugs then and they look NEW! I’m so impressed. My rugs have new life. So … read more

I have 2 fairly expensive area rugs that require professional cleaning methods to get the job done right with out compromising the integrity of the rug. so I call this outfit and began to understand how they clean these rugs etc. I felt … read more

My rugs look like they are new! They provided excellent service, as well. Stains are gone. I highly recommend them to anyone!!!

5 stars all around. They were extremely responsive, professional, timely, and delivered exactly what they said they would. They were even able to make an old red wine stain barely visible. Will definitely use them again in the future!

Cleaned and repaired high quality, hand-knotted Oriental rugs. They look new!! Even removed red wine stain on dining room carpet. Extremely professional. Showed up on time; lived up to their commitment to quality.Pricing reasonable relative… read more

Picked up rugs at time promised, did a nice job cleaning them, delivered and placed cleaned rugs ahead of date requested and moved furniture not in scope of job

Excellent customer service and great quality work. Enrique was very responsive to my calls and inquiries. He answered all the questions and concerns I had. My rug looks great!

Outstanding service! My rug looks sensational!Not only that, everyone is very friendly and personable. Nice people.I will recommend them and do business with them again.

We had a wonderful experience with East Bay Oriental Carpet Cleaning. They were thoughtful and took time to educate us as to the value of our carpets. They appreciated that this is a huge expense and that we should get what we can afford at… read more

At the risk of being shamed we had this 7 by 11 hand woven carpet for over 20 years. It was never cleaned professionally. Eric and his staff brought back a completely reborn rug looking brand new. We are very happy with their work

Fabulous.. always a terrific job. Have had many area rugs cleaned.

We’ve used this company twice and had great experiences. They are upbeat, appreciative and are excellent communicators regarding price and pickup and drop off arrangements. Can’t say enough good things about our experience.

Lupe cleaned my carpet yesterday. He arrived on time and was friendly and professional. The carpet looks great! I would highly recommend Lupe!

Eric and Juan were not only nice, but very professional with detail and cleaning of our oriental rug Pick up and drop off was seamless. Will use them again!

Thank you again! The rug looks and smells great!....

We had a disastrous situation involving our puppy and an new oriental rug. They came promptly and picked up the rug, returned good as new. Added a new, waterproof rug pad and a coating to protect from stains and sun. Put rug and furniture … read more

The service was excellent!They gave me a price, came within a couple of days to pick up the rug and had it back to me the following week. They helped me move the furniture to accommodate the rug.I would definitely use them again!5 stars!

East Bay Oriental Rug Cleaning Company was awesome as they have been the other two times I used them to clean Oriental rugs. I highly recommend them to anyone needing help with cleaning. They are a great value and very easy to work with.

I’ve used them a few times. The rug they just cleaned for me looks like new!

Amazing service and beautifully cleaned!

I was so impressed with the service and quality of this company. They arrived on time to pick the rug up and returned the rug about 10 days later in perfect condition. They unrolled it and put it back in place. It was such a pleasure … read more

Great experience. Wonderful company to work with! Pick up and delivery was on time, rugs turned out beautifully, they're really knowledgeable about about rugs from all areas of thel world. Would definitely use them again and recommend them … read more

They are very responsive, worked with my schedule and took excellent care of my heirloom Oriental rug.

I’ve worked with East Bay All American for years! Besides cleaning the carpets in my homes, they also clean for my real estate clients. They do a great job!

Excellent service, quality work, great communication. I will always use East Bay for my Oriental rug cleaning!

Fantastic service and fairly priced. Carpets returned vibrant and smelling fresh. Highly recommend.

They did an incredible job. I highly recommend them.

The entire experience was positive. From requesting a quote by text and receiving a prompt reply, to the friendliness and professionalism when Eric picked up the rug…to when we communicated about the delivery upon it’s return…everything was… read more

Excellent service knowledgeable and courteous. Reasonable in price. Define would recommend

Eric and his team did a wonderful job cleaning 2 of my Oriental rugs. They did an amazing job making the fringe look almost new again. I heartily recommend them.

Great price, results, and customer service! Will definitely be a repeat customer.