Reviews
From 223 reviews
Excellent and prompt service. 4 oriental rugs came back earlier than promised, clean, dry and soft. Full service pickup (will roll rugs) and delivery (align rugs under furniture as needed). Highly recommend for their efficiency and … read more
I sent out , and they picked up, 4 rugs. 2 oriental rugs that had not been cleaned in 19 years, and 2 smaller throw rugs.Pickup was great, with communication of ETA. And 2 weeks later the rugs were delivered and placed in my home. They did… read more
Definitely five star results and five star service! Our beige wool and silk rug came back super clean, like it was new again. No more dog pee stain, no more light vs dark where it was stepped on. The owner Eric was great – super friendly … read more
Absolutely the best. They know their rugs! Worked with Eric and he was great – on time and went above and beyond. They came back a second time at no charge to fix the fringe that we hadn't noticed was loose. They cleaned, sanitized and … read more
Our (Karastan) 9 by 12 rug was rolled up with care and taken for cleaning. They also rolled up the rug pad & put it in another room for us, since we were going to have some work done on the floor while the rug was out.When the rug was … read more
We recently had our rugs cleaned by East Bay Oriental Co and we couldn't be happier with the results! They were responsive, professional, and took the time to answer all my questions. We're amazed at how vibrant our rugs looked afterward. … read more
Fantastic oriental rug cleaning. Came out looking like new. Even a hand tied old faded Afghan rug came out much better than I’d ever have expected. Pickup and delivery very easy. The owner knew the make of the hand tied rugs instantly. Will… read more
So impressed with this company! From the moment they arrived, they were so professional. Identical black polo shirts, khaki pants even identical black shoes. Removed their shoes every time they came in. They were clear on the estimate and … read more
Nice folks who run the kind of business it’s a pleasure to work with: they arrive when they’re scheduled; work efficiently and professionally and return the rug looking great. They do all the work: removing, cleaning and replacing the rug; … read more
Great communication, friendly every time, and wow did they do an amazing job! I had seven hand-knotted rugs cleaned, including one with a terrible stain on one corner from a leak at my previous home and every single rug came back looking … read more
I can’t say enough good things about East Bay Oriental Rug Cleaning! I recently inherited a hand needlepointed rug that my great grandfather made, and I was SO nervous about having anyone clean it and risk ruining it. After calling a bunch … read more
I have had the best experience with this company for several years now. They are always prompt, efficient and responsive to all my needs. They even cleaned one rug a second time for free because I questioned the appearance of one area. … read more
East Bay Oriental Rug Cleaning has picked up, cleaned and returned several of my area rugs several times over the past 10 years. Some of my rugs are at least 45 years old, and cleaning them professionally helps prolong their useful life. … read more
With meticulous detail, Eric and team carefully manage the cleaning of my costly wool area rugs and bring them back with brightness and cleanliness as if they were new! I call them and they come and pick them up in my home and return them. … read more
I got an area rug cleaned last week and these guys did an amazing job. Not only did the rug look like new, but the price was reasonable and pick up and delivery went perfectly. They were highly communicative throughout the process and I … read more
Quick response, fair pricing and amazing results. One of the rugs I had cleaned had belonged to my grandmother and was easily 100 years old. We had not treated it kindly over the years. I was amazed at how vibrant the colors were when they … read more
Response from
Thank you for the great review.
We have now had six rugs, from large to small, cleaned, and purchased several new rug pads. Both the work and service have been outstanding: fair prices, surprisingly quick, clear communications and friendly service. With the last rug pad… read more
East Bay Oriental Rug Cleaning cleaned my light colored rug that had some pretty bad traffic pattern grime.I originally thought the cleaning fee was high but they were absolutely worth it. First, my rug looks like it’s new! Also, the … read more
Response from
Thank you for the great review Mrs. Fondacabe
Very pleased with this company, their work ethic, professionalism, beautifully cleaned oriental and wool rugs and personable service. They were able to flatten a runner that would not lay flat and provided me with a new runner pad because … read more
What an outstanding company! They came when they said they were coming they were prompt and returning my vintage Turkish carpets and they looked absolutely amazing! In addition to that, they even laid them back down for me which meant … read more
I have used this company twice for a total of 5 rugs cleaned in the last 3 years.Aaron has always been friendly, prompt, honest and respectful.I am thankful for this business. Many people don't know how to clean handmade rugs but I've … read more
These guys are amazing! We’ve had a couple area rugs cleaned by them- most recently a red wine spill on our white wool rug. We can’t even see where the wine stain was. They do wonders on polyester and wool alike. Not only do they do a … read more
Wonderful job! Had a dog “accident “ on a very expensive rug that I thought could not be rescued. They cleaned and deodorized it and reinstalled it under the dining table and it looks like new. I was so impressed I’ve given them 4 fabric … read more
I recently had 3 area rugs cleaned. They were delivered and Beau and Juan set them down after moving some furniture. They noticed that a rug pad was too large so they trimmed it. The stains on one rug (2 years old) is completely gone. I … read more
Eric provided exemplary, comprehensive, friendly service. Our oriental rugs are all beautifully clean and fresh smelling. His depth of knowlege is impressive and his charges are reasonable. He delivered all of them wrapped and labeled, with… read more
I was simply blown away by the service and results. I didn’t even know my rugs were that dirty. I just decided maybe it was time, so this team came and picked up my rugs then and they look NEW! I’m so impressed. My rugs have new life. So … read more
I have 2 fairly expensive area rugs that require professional cleaning methods to get the job done right with out compromising the integrity of the rug. so I call this outfit and began to understand how they clean these rugs etc. I felt … read more
Cleaned and repaired high quality, hand-knotted Oriental rugs. They look new!! Even removed red wine stain on dining room carpet. Extremely professional. Showed up on time; lived up to their commitment to quality.Pricing reasonable relative… read more
Response from
Thank you for the great review Mrs. Bagai
We had a wonderful experience with East Bay Oriental Carpet Cleaning. They were thoughtful and took time to educate us as to the value of our carpets. They appreciated that this is a huge expense and that we should get what we can afford at… read more
Lupe cleaned my carpet yesterday. He arrived on time and was friendly and professional. The carpet looks great! I would highly recommend Lupe!
Thank you again! The rug looks and smells great!....
We had a disastrous situation involving our puppy and an new oriental rug. They came promptly and picked up the rug, returned good as new. Added a new, waterproof rug pad and a coating to protect from stains and sun. Put rug and furniture … read more
I was so impressed with the service and quality of this company. They arrived on time to pick the rug up and returned the rug about 10 days later in perfect condition. They unrolled it and put it back in place. It was such a pleasure … read more
Great experience. Wonderful company to work with! Pick up and delivery was on time, rugs turned out beautifully, they're really knowledgeable about about rugs from all areas of thel world. Would definitely use them again and recommend them … read more
The entire experience was positive. From requesting a quote by text and receiving a prompt reply, to the friendliness and professionalism when Eric picked up the rug…to when we communicated about the delivery upon it’s return…everything was… read more
Expert work at a reasonable price. They cleaned 3 high quality rugs that were soiled by pets and general daily use (one rug was a room size latch hook rug that is 90 years old). Not only do the rugs look new, they were able to remove the … read more
My 50 year old Oriental rug was badly stained when my dog started having accidents on it. Not only did East Bay Oriental Rug Cleaning get those bright yellow stains out, they even got out the black speckles from our childhood! Their … read more
This is the second time I have used EB Oriental Rug Cleaning. They are very professional. Both times I have been very happy with the end result. The first time they repaired one end of the rug where the stitching had started to unravel as … read more
This team is fantastic! They picked up my rugs from my home. They were on time and very professional. When they returned the rugs, the rugs looked like new. One had a large stain on it it was gone after the cleaning. In addition, they went… read more
I have used this company twice. Both times I have been very happy with the service.They respond to messages promptly, they are knowledgeable, polite, friendly, and very professional. The large area rug I had cleaned is over 20 years old, … read more
My rugs were just delivered after having them cleaned for the first time. When they rolled them out, I thought they were brand new!! I had been given these rugs used, so had no idea what they would look like after cleaned I'm in awe!! They… read more