Frequently Asked Questions

White knots, often dubbed as “foundation knots,” are tiny white speckles that may occasionally surface on your rug. These knots stem from the very foundation of your rug…

My insurance company wants me to update the contents coverage of my policy. Can you appraise my rugs? East Bay does provide appraisal services on new or newly cleaned area...

Once my area rugs have been cleaned, how long can I store them with your company? We typically allow a 14-day grace period for the return of your rugs once they are...

I tried to spot clean an area of my rug where the dog had an accident and the colors bled. Is this something you can fix? In most cases, we can color correct dyes that...

I think my rug might have moths eating it. What can I do to get rid of them? Call us to come inspect your area rug as soon as possible! If we can confirm moth activity,...

Do you recommend using a rug pad under my area rug? Definitely. A good rug pad helps extend the life of your rugs over time. East Bay carries an eco-friendly line of rug...

My dog has had a couple of accidents on an area rug in my home and I just can’t seem to get rid of the odor after I spot cleaned it. Can you get the odor out?  Chances are,...

My dog chewed a corner of my Oriental rug? Is this something you can repair? Absolutely! We have skilled weavers right here on staff to handle any kind of area rug repair....

  What does a fiber protector do? In general, fiber protectors create a barrier between the fibers of your area rug and a spill that might cause a stain. You can choose...

Do you provide a pick-up and delivery service? Yes! East Bay provides FREE pick-up and delivery services to all of our customers by appointment. A small fee may apply in the...