Pet Accidents
My dog has had a couple of accidents on an area rug in my home and I just can’t seem to get rid of the odor after I spot cleaned it. Can you get the odor out?
Chances are, we can remove the odor. Even if you think you’ve successfully treated a pet stain at home, most pet accidents seep down through our area rugs and pool on the floor underneath, so what you’ve cleaned yourself on the surface doesn’t fully reach where the problem is.
To remove the urine deposits and odor-causing bacteria completely, we need to treat the stains all the way through the fibers of your rugs to the back, not just at the surface.
Our odor removal process also works for musty or sour odors, nicotine and smoke, and cooking odors.
White Knots and Rug Sprouting
White knots, often dubbed as “foundation knots,” are tiny white speckles that may...
Rug Appraisals
My insurance company wants me to update the contents coverage of my policy. Can you appraise my...
Rug Storage
Once my area rugs have been cleaned, how long can I store them with your company? We typically...
Bleeding Colors
I tried to spot clean an area of my rug where the dog had an accident and the colors bled. Is this...
Moth Damage
I think my rug might have moths eating it. What can I do to get rid of them? Call us to come...
Rug Pad
Do you recommend using a rug pad under my area rug? Definitely. A good rug pad helps extend the...
Rug Repairs
My dog chewed a corner of my Oriental rug? Is this something you can repair? Absolutely! We have...
Fiber Protector
What does a fiber protector do? In general, fiber protectors create a barrier between the...
Pick-up and Delivery
Do you provide a pick-up and delivery service? Yes! East Bay provides FREE pick-up and delivery...